FAQ
What is your refund and/or return policy?
All sales are final. Due to the nature of our peptide and research supplement inventory, we are unable to accept returns. Every compound, from amino acid blends to advanced GLP-based peptides like Retatrutide, is independently tested by 3rd-party laboratories to ensure purity, identity, and accuracy.
Purchasing through this website implies that you acknowledge and accept the verified empirical data provided on each product page.
If you experience any issue or have a concern about quality, performance, or consistency, please contact our team via email — we’re here to assist and ensure your research needs are supported.
What is your shipping policy?
We currently ship exclusively within Canada. All orders are dispatched via Canada Post in discreet packaging to ensure safe and private delivery — free from customs issues or import delays.
We support PO Boxes and FlexDelivery addresses, allowing Canadian researchers to receive peptide and nutraceutical orders conveniently and securely.
How long does shipping take?
Most orders ship within 1–2 business days, with average delivery times of 1–2 business days after dispatch.
Please note that actual delivery times may vary depending on courier performance or if you reside in a remote or rural area. Every order receives tracking details so you can monitor your research supplement delivery from warehouse to door.
Is Tracking Provided?
Yes — tracking is available for all orders. You’ll receive your tracking number via email within 1–2 business days of order confirmation.
If you don’t see your tracking email, please check your spam or promotions folder.
This ensures you can monitor the shipment of your peptides, amino acids, or other research compounds every step of the way.
Is Bacteriostatic Water Required?
Yes. All peptides ship in lyophilized form and must be reconstituted using Bacteriostatic Water before use.
This ensures the protein structure and amino acid chains remain stable for accurate research results.
Please do not attempt to reconstitute our products with any other liquid — Bacteriostatic Water is sold separately and specifically designed for sterile peptide preparation.
How do I know I can trust your products?
At Black Helix Labs, transparency, purity, and scientific integrity define our work.
Each peptide, GLP compound, and research supplement is produced by verified, audited manufacturing partners following stringent quality control and purity verification standards. Every product is independently tested for identity, concentration, and purity, with certificates of analysis available for review.
Our research-grade compounds — from mitochondrial optimization peptides to performance and recovery formulations — are designed to support ongoing innovation in cellular health, muscle gain, weight loss, and stress relief studies.
All products are intended strictly for laboratory research use only and not for human consumption.